Hi! How can we help?
Find an answer, send us a message, or check on a request you've already made.
Contact support
Tell us what's going on and get a ticket number to follow up.
Check a ticket
See the status of a request and read our replies.
Send feedback
Share an idea or tell us what could be better.
User guide
Step-by-step help for every part of the app.
Delete my account
Remove your account and synced data.
Privacy policy
What we collect, why, and who we share it with.
Quick answers
Most questions are answered here.
Do I need internet to use Kalamooo?
No. Ringing up sales, adding customers, and updating stock all work fully offline — everything is saved on your phone first. Signing in online adds cloud backup, syncing across phones, staff, and the online Ask AI.
Is my data safe if I lose my phone?
Your records are encrypted on your phone, so no one can read them from the device. To get them back on a new phone, back them up to your account first — see Backup & sync.
Why does it say Offline when I'm on Wi-Fi?
The badge shows whether you're signed in and syncing, not just whether Wi-Fi is on. In PIN-only mode it always says Offline.
Which currencies does Kalamooo support?
Any. Pick yours when you set up your store and every price, total, and receipt uses it.
Can I use it for a restaurant, salon, or market stall?
Yes. Menu items and services don't need stock counts, clothing can have sizes and colors, and fresh produce can be sold by weight. Pick all the business types that apply.
How do I delete my data?
Use Profile → Store Profile → Delete account, or email us and we'll remove it for you.
Didn't find it? Contact support.